WOLFOCO

Refund and Returns Policy

Last updated: October 27, 2026

The short version: 30-day returns with a 100% refund, plus a craftsmanship warranty. Standard (non-custom) items can be returned unused within 30 days of delivery for a 100% refund of the product price. Custom and personalized pieces are final sale unless they arrive defective or incorrect — in that case we will make it right.

Craftsmanship warranty

We stand behind how our pieces are made. If stitching, edges or hardware fail because of a defect in our workmanship, email us your order number and a few photos and we'll repair or replace it. This covers custom and personalized pieces too. It doesn't cover normal wear, scuffs, water damage or misuse.

What can be returned

  • Standard / ready-to-ship items: returnable within 30 days of delivery for a full refund of the item price.
  • Items must be unused and unworn (a gentle try-on is fine), with tags attached and in original packaging when possible.
  • Custom, personalized, monogrammed, and made-to-measure items are made specifically for you and are final sale, except when the item is defective or we sent the wrong product.

How to start a return (3 steps)

  1. Email wolfocoleather@gmail.com within 30 days of delivery with your order number and the reason for return (photos help for defects).
  2. We reply with return instructions and the return address. Please do not send items back without contacting us first.
  3. Ship the item back, ideally with tracking. Once it arrives, we inspect it and process your refund.

Refunds

  • Approved refunds go to your original payment method, typically within 5–10 business days of receiving your return. Your bank or card issuer may take additional time to post it.
  • Original shipping charges are non-refundable, unless the return is due to our error or a defective item.
  • Return shipping is the customer's responsibility, unless the item is defective or incorrect.

Exchanges

Need a different size or style? Contact us within the 30-day window. We will guide you through returning the original item and placing the right order so you get the fit you want.

Damaged, defective, or wrong item

If your order arrives damaged, defective, or incorrect, email us with your order number and photos. We will offer a repair, replacement, or refund — including for custom pieces — and cover the cost of return shipping.

FAQ

When does the 30 days start? On the delivery date shown in your carrier tracking.

Can I return a custom piece because I changed my mind? Custom and personalized items are final sale, except for defects or errors on our side.

Is there a warranty? Yes. Our craftsmanship warranty covers defects in how we made your piece. Email us with photos and we'll repair or replace it.

How will I know my refund was issued? We email you when the refund is processed.

Questions? Wolfoco Leather · 4309 Salado Creek Way, Prosper, TX 75078, United States · wolfocoleather@gmail.com · +1 469-400-2668